HOW DO I USE THE SHOP?
See the HOW DO
I USE THE SHOP page for this one!
HOW
DO I PAY FOR MY ORDER?
Once you've chosen all your goods and added them to the basket
you will need to click the CHECKOUT
button which will take you to the checkout page where you will
be asked to enter your name and address details and accept the
TERMS &
CONDITIONS of the shop.
Once
you've done this you will have the option to pay by CREDIT/DEBIT
CARD or PAYPAL.
If
you select the CREDIT/DEBIT CARD option you will be taken to
our online transaction pages which are securely hosted by WORLDPAY
who handle all our online transactions.
If
you select the WORLDPAY option you will be taken to their secure
transaction pages.
HOW
CAN I FIND OUT HOW MUCH MY ORDER WILL COST IN A CURRENCY OTHER
THAN UK POUNDS?
It's impossible for us to give you an accurate figure. This
is not only because the exchange rates between currencies change
every minute, but also because every bank and credit card company
adds their own different charge for currency conversion.
We
will charge your credit card in British Pounds Sterling and
your credit card company will then convert that amount to your
local currency.
The
online SHOPPING BASKET and CHECKOUT pages will display the costs
in UK pounds, US dollars and Euros which might help, otherwise
there are lots of currency converter websites around and these
will give you an idea of roughly how much you will be charged
(although they will not give you a 100% accurate figure).
WHAT
ABOUT CUSTOMS OR IMPORT DUTY CHARGES?
Please note that residents of some countries may have to pay
customs or import duty charges on their order. Because these
charges are levied by your government and are specific to your
country, we cannot tell you how much (if anything) this will
be. You are responsible for any customs or import duty charges
you may incur. If you choose not to pay these charges, your
package will not be released by customs and may be destroyed.
In this event, we will be unable to offer you a refund. UK and
EU residents will NOT have to pay any customs or import duties.
HOW
CAN I PAY FOR MY ORDER?
We accept most major credit and debit cards: Visa, Mastercard,
JCB, Switch, Solo, Visa Electron, Visa Purchasing and Visa Delta
(although please note that some Switch, Solo and Visa Electron
cards cannot be used for online transactions). You can also
pay via PayPal.
RETURNING
UNWANTED OR FAULTY ITEMS
If within 30 days of ordering you are unhappy with your purchase
you may return the goods to us. We will refund the price of
the goods only. Postage and packing and these charges, plus
any charges you incur for returning the items to us, cannot
be refunded.
In
the unlikely event that you receive faulty or damaged goods
from us, please inform us straight away by e-mailing shop@remembertheeighties.com
(don't forget to include your order number) and return your
purchase to the address below and we will arrange a refund or
replacement. In this case, we will refund all postage costs.
All
items must be in their original packaging and complete with
all box inserts and accessories.
We
cannot be held responsible for goods in transit that are being
returned to us. Please get proof of posting when you send anything
to us.
RETURN
ADDRESS
RememberTheEighties.com
PO Box 5363
Swanage
Dorset
BH19 3WE
These
terms do not affect your statutory rights.
HELP!
You can send queries, complaints, comments or compliments about
goods or services by writing to us at the address above or e-mailing
us at shop@remembertheeighties.com.
We will respond to any questions or complaints as soon as possible
within five working days.
You
can also telephone us on 44 (0) 7914 761 795. This is a mobile
number for urgent enquiries only and unfortunately cannot be
manned all the time. If we are not available to take your call
please leave a message and we will do our best to get back to
you within 24 hours.
